Refund policy

CONDITIONS FOR EXCHANGES, RETURNS AND REFUNDS

At Avorelle, we want every order to arrive exactly as you hoped. If you need to return or exchange an item, please check that it meets the conditions below:

  • It is sent back in the original packaging it arrived in;
  • It is unused and in the same condition as when it was delivered;
  • All tags, instructions, parts and accessories that came with it are included.

Please note that we do not exchange or refund products due to incorrect size, colour or model choice. The dimensions and details of every product are clearly listed on the product page to help you choose correctly. Under the Australian Consumer Law, we are not obligated to offer exchanges or refunds for a change of mind, incorrect size, colour, model or other similar reasons.

Returns that do not meet the criteria above will not be accepted. This does not affect your rights under the Australian Consumer Law: if an item is faulty or damaged in transit, you are entitled to a replacement or refund.

TIMEFRAME FOR RETURN OR EXCHANGE REQUESTS

You have up to 30 calendar days from the receipt of the product to request an exchange or return. To initiate the process, please contact us via email at support@avorelle.com, providing the following information:

  • The product name;
  • Your order number;
  • The email address used to place the order;
  • The reason for your return or exchange;
  • A photo and video showing the fault or damage (where relevant).

APPROVAL PROCESS FOR EXCHANGE OR RETURN

After receiving your request, our team will review it and contact you to provide the return address.

REFUND TIMEFRAME

The refund will be issued after the confirmation of receipt of the product in our warehouse and will be processed within 30 days after the approval of the refund request. The payment method and the time for the amount to be available depend on the payment method chosen by the customer.

RETURN SHIPPING COSTS

The costs related to shipping for returning the product in cases where the reason for the return is NOT due to defects, damages, or related issues will be the responsibility of the customer.

In cases where the reason for the return is due to defects, damaged products, and related issues, the entire return process will be covered by Avorelle.

HOW YOUR REFUND IS PAID

Refunds are always returned to the original payment method used for your order. If you paid by credit or debit card, the refund may take up to two statement cycles to appear after we have processed it. If you paid with PayPal, the refund will be returned to your PayPal account. Refunds can only be paid to the account holder who placed the order, not to a third party.