Shipping policy

Processing and Handling

Every order is dispatched within 1 to 2 business days (not including weekends and public holidays) after you receive your order confirmation email. You will receive another notification when your order has shipped.

Shipping Rates and Estimates

We offer free standard shipping on every order to Australia, the United States and other countries worldwide.

Shipping typically takes between 4-12 business days from the time they leave our warehouse, though import and customs delays to certain destinations can extend shipping times beyond this window.

Shipping Times

Estimated delivery time for all orders:

4 to 12 business days

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Avorelle is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

You can check the status of your order at any time on our Order Tracking page.

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven't received your order within 30 days of receiving your shipping confirmation email, please contact us at support@avorelle.com with your name and order number, and we will look into it for you.

Unpaid Import Duties and Taxes

If your country charges import duties or taxes on your order, you will need to pay them to receive your parcel.

If these charges aren't paid, customs may hold your parcel for around 3 weeks before sending it back to us. In that case, we will cover the cost of the parcel being returned.

If your order is refunded, we will deduct any import duties and taxes from the refund amount. Please be aware that we are unable to refund these fees.

Address Accuracy

It is essential to ensure the accuracy of your shipping address. We cannot be held responsible for shipping errors resulting from inaccurate information.

For any questions about shipping, we're happy to help at support@avorelle.com. Thank you for choosing to shop with Avorelle.